Return Policy

What can I return?

We want to make your shopping experience delightful! Here's a quick guide to what can and can't be returned:

Items Not Eligible for Return:

  • Customised Pre-Order Products: Since these are made just for you, they can't be returned.
  • All adult-size products (Women, Men, Mother, Father, and Teen sizes) are non-returnable.
  • Any product ordered with additional sleeves, a dupatta, personalisation, or any other customisation becomes entirely non-returnable.
  • Specific Items: Hair Accessories, Underwear, Vests, Rakhis, Pillows, Bedding, Blankets, Bunting, Play Mats, Towels, Photo Props, Diapers, Bows & Ties, Bangles, and Doll Dresses

Returnable Items:

  • All items, except the ones mentioned above.
  • Items must be unused, unwashed, undamaged, and returned with all original tags and labels intact
  • Returns need to be initiated within 10 days from the delivery date.

Restocking Fees:

  • We do charge restocking fees for each returned item
  • Picked up by Little Muffet: INR 199 per item
  • Self-shipped returns: INR 99 per item (return shipping costs must be borne by the customer)

Orders Shipped but Not Accepted:

  • If an order is shipped but not accepted or refused - a restocking fee of INR 199 per item will be charged.

How to return your items?

  • Just log in to your Little Muffet Account and schedule a reverse pickup - it's that easy!
  • If your pincode doesn’t have a reverse pickup facility, you’ll need to send the products back to us at your own expense. Here’s the return address: Muffet Retail Private Limited, 11 Happy Home Society, Nehru Road, Vile Parle E, Mumbai 400057

When will I get my refund?

  • Once we receive your return, we'll carry out a quality check on the item(s). Items must be unused, unwashed, undamaged, and returned with all original tags and labels intact.
  • Once the item passes our quality check, we'll process your refund to the original payment method.
  • Applicable restocking fees will be deducted from the refund amount.
  • After the return passes our quality check, the refund may take up to 7-10 business days to reflect in your original payment method.

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In the rare event that you receive a faulty or defective product, or experience any issue with your order, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

What if I received a product that does not match my customisation request?

We quality check every product before it is packaged. Customisations are double checked by a dedicated team. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images showing a tape measure placed on the garment.

Good to know: Product measurements may vary by 1 inch depending on how the garment is measured.

Do you offer exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

How can I cancel my order?

  • Pre-Order / Customised products can be cancelled only within 24 hours of placing the order
  • All other products can be cancelled until the order is shipped
  • Please email us at support@littlemuffet.com in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email

Other Policies

  • Balance on gift cards cannot be encashed
  • Once a product is used, we can not ascertain the durability since the usage of the product varies based on the individual
  • Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image
  • If any product is missing from your shipment, please email us within 24 hours of receiving the shipment so that we can investigate the issue